The protection of your personal data is very important to us. In order to ensure that all data processing procedures on our website and within our offers are transparent and comprehensive for you as a visitor and user (hereinafter referred to as ‘user’) of our website, we explain in this privacy policy the type, scope and purpose of processing your personal data on our website. The terms used are to be read in accordance with Art. 4 of the EU General Data Protection Regulation (hereinafter GDPR).

You can save or print out the privacy policy by selecting either the ‘print’ or ‘save page as’ commands in your browser.

Actuality and changes of this privacy policy
This privacy policy is currently valid and has the status of  November 2022 Due to the further development of our website and offers or due to changed legal or official requirements, it may become necessary to change this privacy policy. The current privacy policy can be viewed and printed at any time on our website at https://www.robomow.com/de-DE/datenschutzerklaerung


Controller
Responsible for the processing of personal data on this website

Stanley Black & Decker Outdoor GmbH

Wiesenstraße 9

D-66129 Saarbrücken

Deutschland

Telefon +49 6805 79-0

E-Mail: datenschutz@mtdproducts.com


Data protection inquiries / Data protection officer
All inquiries regarding the processing of your personal data or the exercise of your rights mentioned below should be sent by e-mail, fax or post to the following address /our data protection officer:
 

netvocat GmbH – Externer Datenschutz und Seminare

Großherzog-Friedrich-Str. 40, D-66111 Saarbrücken

Tel.: +49 681 5909798 0

E-Mail: sbd@netvocat.de


General information on the processing of personal data

Types of data processed
On our website we collect and process inventory data (e. g. names, addresses), contact data (e. g. e-mail addresses, telephone numbers, fax numbers, postal address), usage data (e. g. websites visited, links clicked on, interest in content, access times, access locations), content data (e. g. comments, text entries, photos, videos) and meta and communication data (e. g. device information, browser information, IP addresses).


Categories of data subjects
The data subjects affected by the processing of personal data are all visitors and users of our website.

Purpose of the processing
We collect and process the personal data of the users of our website in order to communicate with and inform you (e. g. contact and other inquiries, newsletters) and, if necessary, to carry out statistics, reach measurement and analyses (e. g. with marketing and analysis tools), so that we can better design and optimize content and functions, to technically manage and optimize the website and to close security gaps.


Legal bases for the processing of personal data
We only process personal data on a legal basis if we are entitled to do so. In the following we will name these legal bases individually. Otherwise, we are always entitled to process personal data if the data subject has given his or her consent (see Art. 6 (1) 1 (a), Art. 7 GDPR) or if we are obliged to perform contractual or pre-contractual obligations (see Art. 6 (1) 1 (b) GDPR), when we comply with legal obligations (see Art. 6 (1) 1 (c) GDPR) if we have to protect vital interests of a data subject or another natural person (see Art. 6 (1) 1 (d) GDPR) , if we perform tasks carried out in the public interest or in the exercise of official authority (see Art. 6 (1) 1 (e) GDPR) or when we safeguard our legitimate interests (see Art. 6 (1) 1 (f) GDPR).


Recipient of personal data
We sometimes transfer personal data to contract processors or other third parties (e.g. hosting agencies, etc.) with whom we work together. We are entitled to do so if the person concerned has consented to this (see Art. 6 Para. 1 S. 1 lit. a, Art. 7 GDPR) or if we are fulfilling contractual or pre-contractual obligations (see Art. 6 Para. 1 S. 1 lit. b GDPR), if we are fulfilling a legal obligation (see Art. 6 Para. 1 S. 1 lit. c GDPR), if we safeguard our legitimate interests (see Art. 6 para. 1 sentence 1 lit. f GDPR). We conclude a so-called order processing agreement with contract processors in accordance with Art. 28 GDPR or agree on the validity of the standard contractual clauses issued by the European Commission in accordance with Art. 46 Para. 2 lit. c GDPR, according to which these also undertake to comply with data protection.


Integration of third-party services and content
Within our website, we use content or service offers from third parties on the basis of our legitimate interests (i. e. interest in the analysis, optimisation and economic operation of our website in accordance with Art. 6 (1) 1 (f) GDPR) in order to integrate their content and services, such as videos or fonts (hereinafter referred to uniformly as ‘content’).

This always presupposes that the third party providers of such content are aware of the IP address of the users, as without the IP address they would not be able to send the content to their browsers. The IP address is therefore required to display this content. We make every effort to use only such content whose respective providers use the IP address only to deliver the content. Third party providers may also use so-called pixel tags (invisible graphics, also known as ‘web beacons’) for statistical or marketing purposes. ‘Pixel tags‘ can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may contain technical information on the browser and operating system, referring web pages, visiting time and other details on the use of our online offer, as well as being linked to such information from other sources.


Processing of personal data in third countries
If data is transferred from us to a third country, e. g. because we commission service providers there, we are entitled to do so if the data subject has given his / her consent (see Art. 6 (1) 1 (a), Art. 7 GDPR), if we thereby fulfil contractual or pre-contractual obligations (see Art. 6 (1) 1 (b) GDPR), if we thereby comply with a legal obligation (see Art. 6 (1) 1 (c) GDPR, if we safeguard our legitimate interests (see Art. 6 (1) 1 (f) GDPR). A third country is any country outside the European Union (EU) or the European Economic Area (EEA). When transferring data to third countries, we ensure the compliance with Art. 44 et seq. GDPR, regarding existing guarantees or findings of the EU on an adequate level of data protection in the third country, and the conclusion of any necessary agreements, e. g. standard contractual clauses.


Encrypted transmission of your data
All personal data that you enter on our website and send to us will be encrypted on our website using state-of-the-art technology.

In addition, we secure our website and associated IT systems by technical and organizational measures against loss, destruction, access, modification or distribution of your personal data by unauthorized persons.


Hosting
This website is hosted on the servers of One4Vision Saarbücken  hosted. The hosting services used by us serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating this website. The legal basis for the use of the hosting services is the protection of our legitimate interests in the analysis, optimization and economic and secure operation of our website (see Art. 6 para. 1 p. 1 lit. f GDPR).

In this context, our hosting provider processes personal data. The data is stored for as long as there is a purpose for this. Afterwards, the data will be deleted, unless this is contrary to statutory storage obligations.


Collection of access data and web server log files
On the basis of our legitimate interests in the analysis, optimisation and economic operation of our website in accordance with Art. 6 (1) 1 (f) GDPR, we collect the following data about every access to our website (so-called web server log files):

• IP address of the user
• Name of the website accessed
• File, date and time of access
• Amount of data transmitted (Body Bytes Sent)
• Notification of successful retrieval
• Browser type and version
• Htaccess users
• Called URL / subpage
• Protocol (e. g. http 2.0)
• Referrer URL (previously visited website)
• User agent
• Operating system of the user

The data is used for statistical analysis for the purpose of operation, security and optimization of the website. For security reasons (e. g. for the clarification of cases of fraud / abuse), the data is kept within the framework of legal regulations. If longer storage is required for evidence purposes, the data will only be deleted after the matter has been finally clarified.


Deletion / blocking of your personal data
We store your personal data only as long as necessary to achieve the purposes stated here. Beyond that, we only store your data if required by legal retention obligations (e.g. 6 years according to § 257 (1) HGB (German Commercial Code) and 10 years according to § 147 (1) AO (The Fiscal Code of Germany) for commercial and business letters, invoices, offers etc.). After discontinuation of the respective purpose or expiry of these periods, the data will be blocked or deleted in accordance with the statutory provisions pursuant to Art. 17, 18 GDPR.


Your rights as a data subject

• You have the right to access information and a copy of your personal data stored by us at any time and free of charge (see Art. 15 GDPR).
• You have the right to rectify or complete any incorrectly stored data (see Art. 16 GDPR).
• You also have the right to restrict the processing of your data (see Art. 18 GDPR) and the right to have your data erased (see Art. 17 GDPR). Deletion of your data is not possible if we are obliged to continue to store the data for the purpose of processing the contract or due to other statutory retention obligations. Instead of deleting your data, we will block it.
• You also have the right to demand the return of your data stored with us and to transfer it to another company or have it transferred by us (see Art. 20 GDPR).
• You also have the right to object to the future processing of data concerning you (see Art. 21 GDPR).
• You also have the right to object to the future processing of data concerning you (see Art. 7 para. 3 GDPR).

To exercise the above rights, please contact our above mentioned data protection officer / the above mentioned address for data protection inquiries

In addition, you may also submit a complaint to the competent data protection supervisory authority (see Art. 77 GDPR).


Use of cookies

Furthermore, cookies are stored on your computer when you use our website. Cookies are small text files that enable specific information related to the device to be stored on the visitor's access device (PC, smartphone). They are used to make websites more user-friendly (e.g. storage of login data), to collect statistical data on website usage and for analysis to improve the website. Cookies cannot execute programs or transfer viruses to your computer.

This website uses transient (temporary) persistent (permanent) cookies.

Transient cookies are automatically deleted when you close the browser or log out. This includes in particular the session cookies. These store a so-called session ID, which can be used to assign various requests from your browser to the shared session. This enables your computer to be recognized when you return to our website.

Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

Both types of cookies can be from us (then "first-party cookies") or from third parties ("third-party cookies").

Necessary cookies are required due to our legitimate interest in the operation and presentation of our website in accordance with Art. 6 para. 1 p. 1 lit. f GDPR. The visitor can consent to the processing of unnecessary cookies, for example for analysis or marketing purposes, via the cookie banner, so that data processing is carried out on the basis of Art. 6 para. 1 sentence 1 lit. a GDPR.


Deactivation/objection to cookies
You can generally object to the use of cookies that are used for range measurement and advertising purposes via the deactivation page of the Network Advertising Initiative (http://optout.networkadvertising.org/) and additionally the US website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/).

Furthermore, the storage of cookies can be prevented by setting this in the security settings of your browser. However, it may then not be possible to use all the functions of this website.

These options apply to all cookies mentioned below that we use on this website.



Tracking tools


Cookiebot
We use on the website the consent management service Cookiebot, of Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark. This allows us to obtain and manage your consent to data processing. The processing is necessary to comply with the legal obligations to which we are subject (Art. 6 (1) 1 (c) GDPR).

When using the service, the following data is collected from you: Your IP address (the last three digits are set to '0'), date and time of consent. Browser information URL from which the consent was sent, an anonymous, random and encrypted key and your end user consent status, as proof of consent.

This data may be transferred to and stored in the United States. A possible data transfer to the USA is based on the standard data protection clauses used by Google within the meaning of Art. 46 (2)  (c)  GDPR.

The key and consent status are stored in the browser using the cookie "Cookie Consent". Thus, your cookie preference is retained for subsequent page requests. With the help of the key, their consent can be proven and traced. The functionality of the website is not guaranteed without the processing. The privacy policy can be found at  https://www.cookiebot.com/de/privacy-policy/ . 


Google Analytics
We use Google Analytics, a web analytics service provided by Google Ireland Lim-ited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google") on our website.

Google Analytics stores cookies on your computer to collect and analyze data about your use of our website.

This data is usually transferred to a Google server in the USA and stored there. The legal basis for the processing of your data is the consent given by you via the Cookie-Consent-Tool (Art. 6 (1) 1  (a) GDPR). You have the right to revoke your consent at any time.

Google processes the collected data on our behalf in order to evaluate your use of our website, to compile reports about your activities on our website and to provide us with further services related to the use of the website and the Internet. Subsequently, the stored data of the visitors will be saved or anonymized.

The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You may also refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may also refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

For more information about Google's privacy policy, please visit: https://policies.google.com/privacy .


Google Tag Manager
Google Tag Manager is a tag management system that allows us to update tags and code snippets on our website quickly and easily. The service is a solution that allows marketers to manage website tags through one interface. The Tag Manager tool itself (which implements the tags) does not collect any personal data. The tool takes care of triggering other tags, which in turn may collect data. This data is usually transferred to a Google server in the USA and stored there.

Tags are small code elements on our website that are used, among other things, to measure traffic and visitor behavior, to track the impact of online advertising and social channels, to use remarketing and targeting, and to test and optimize our website.When a user visits our website, the current tag configuration is sent to the user's browser. It contains instructions on which tags to trigger.

The data collected by the tool is usually transferred to a Google server in the USA and stored there. The legal basis for the processing of your data is the consent you have given via the Cookie Consent Tool (Art. 6 (1) 1 (a) GDPR). You have the right to revoke your consent at any time.

You can find more information about Google Tag Manager here: https://support.google.com/tagmanager/answer/6102821?hl=de&topic=2574304&ctx=topic&visit_id=0-636625104013641252-4131606024&rd=2 .You can view Google's privacy policy at: https://policies.google.com/privacy/update?hl=de. Further information on Google's data protection and terms of use can be found here: https://policies.google.com/?hl=de .


Google DoubleClick
This website uses the online marketing tool DoubleClick from Google Ireland Limited, Gor-don House Barrow Street Dublin 4, Ireland. DoubleClick uses cookies to serve ads that are relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to record which ads are displayed in which browser and can thus prevent them from being displayed more than once. In addition, DoubleClick can use cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, when a user sees a DoubleClick ad and later uses the same browser to visit the advertiser's website and make a purchase.

The data collected by the tool is usually transferred to a Google server in the USA and stored there. The legal basis for the processing of your data is the consent you have given via the Cookie Consent Tool (Art. 6 (1) 1 (a) GDPR). You have the right to revoke your consent at any time.

Due to the service used, your browser automatically establishes a direct connection with Google's server. Through this connection, Google receives the information that you have called up the relevant part of our website or clicked on the ad from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that the provider will learn your IP address and store it.

For more information on DoubleClick by Google, and on data protection at Google in general, please visit: https://www.google.de/intl/de/policies/privacy .



Google Maps
This website uses maps from Google Maps of the provider Google Ireland, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

The legal basis for the use of this service is Art. 6 (1) 1 (b) GDPR, as the data is required to display the map material requested by the user, as well as the protection of our legitimate interests in the analysis, optimization and economic operation of our website in accordance with Art. 6 (1)1 (f) GDPR. A data transfer to the USA is based on the standard data protection clauses used by Google within the meaning of Art. 46  (2) (c) GDPR.

When using Google Maps, Google collects, processes and uses data about the use of the map functions by visitors, in particular IP addresses and location data. This data is usually processed on Google servers in the USA. In this processing, our cooperation with Google is based on a joint responsibility agreement pursuant to Art. 26 GDPR. This can be accessed here: https://privacy.google.com/intl/de/businesses/mapscontrollerterms/ .
You can usually prevent the transfer of data in the settings of your devices or browsers.

Google uses the standard contractual clauses for data transfer to the USA and is thus committed to compliance with the European level of data protection.

You can find Google's privacy policy here: https://policies.google.com/privacy?hl=de .


Google AdSense
This website uses Google AdSense, a service provided by Google Ireland, Google Build-ing Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google AdSense is an online advertising program that enables us to display suitable ads on our website for visitors to our website. Visitors to our website are presented with relevant, interesting advertisements that contain similar offers to those on our website, but which are placed by third-party providers or advertising networks.

Third-party providers of these advertisements, as well as Google, use cookies to serve the ads based on previous visits to our website or other websites that the visitor has previously visited. Through these cookies, the IP addresses and activities of visitors are collected and stored.

Google AdSense also processes data from you in the USA and other countries.  The legal basis for the processing of your data is the consent given by you via the cookie consent tool (Art. 6 (I) 1 (a) GDPR). You have the right to revoke your consent at any time.

Details about Google AdSense can be found at https://www.google.com/intl/de_de/adsense/start/ .

Further information on Google's data protection can be found at: https://policies.google.com/technologies/ads , https://policies.google.com/privacy  or https://adssettings.google.com .

You can view Google's privacy policy at: https://policies.google.com/privacy?hl=de .


Google Ads and Conversion Tracking
This website uses Google Ads, a service provided by Google Ireland, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").

Google Ads is an online advertising program that we use to place ads on search engines. As part of this program, we also use conversion tracking. Google Conversion Tracking is an analysis service provided by Google. When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer. These cookies lose their validity after 30 days, do not contain any personal data and therefore do not serve to personally identify individuals.

If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on our ad and were redirected to our website. Each Google Ads customer receives a different cookie. Thus, there is no way that cookies can be tracked across Ads customers' websites.

The information obtained using the conversion cookie is processed to create conversion statistics for Ads customers. This tells us the total number of visitors who clicked on our ad and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information that would allow us to personally identify visitors.

Google Ads also processes data from you in the USA and other countries.  The legal basis for the data processing is the consent obtained by means of cookie banners (see Art. 6 (1) 1 (a) GDPR). You have the right to revoke your consent at any time.

Details on conversion tracking by Google can be found at https://support.google.com/google-ads/answer/1722022 .

For more information on Google's data protection, please visit: https://policies.google.com/technologies/ads, https://policies.google.com/privacy  or https://adssettings.google.com/ .

You can view Google's privacy policy at: https://policies.google.com/privacy?hl=de .


Open Street Map
This website uses maps from OpenStreetMap of the provider OpenStreetMap Foundation, 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom).  Open Street Map helps us primarily to ensure that we can locate dealers.

Open Street Map processes data about you in third countries. The legal basis for the processing of your data is the consent given by you via the Cookie Consent Tool (Art. 6 (1) 1 (a) GDPR). Furthermore, a possible data transfer to the United Kingdom is based on the adequacy decision of the European Commission of 28.06.2021 pursuant to Art. 45 DSGVO, available at https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_de . 

When using OpenStreetMaps, the following data is transferred to the OSM server during display: IP address, browser and device type, operating system, date and time of page views and the pages viewed on our website. You can find more information in the privacy policy of OSM: https://wiki.osmfoundation.org/wiki/Privacy_Policy


Customer Support: Mavenoid
The Website uses Mavenoid AB, Nybrogatan 8, 114 36, Stockholm, Sweden, a customer support software by enabling communication between you and us. Any data from you that you exchange in the course of communicating with us is stored by Mavenoid AB, processed, forwarded to SBD, and generates a ticket at Zendesk.

The communication between you and us can first be done by means of the Customer Service Mavenoid. Here you have the option to send a request to us. When contacting us via the contact form, the data you provide (e.g. e-mail address, name, phone number, address, product number, serial number, etc.) will be processed by Mavenoid and forwarded to SBD in order to answer your inquiries or send you information material.

In addition, you can use the support application to ask automatically generated questions and receive solutions and instructions based on the answers. If no solution to a technical problem can be found, you can contact SBD directly via the contact form. SBD will then respond to your inquiry personally.

Mavenoid processes your data in the USA and other countries.  A data transfer to the USA is based on the standard data protection clause used by Mavenoid within the meaning of Art. 46 (2) (c)  DSGVO. The legal basis for the processing of your data is the consent you have given via the cookie consent tool (Art. 6 (1) 1 (a) GDPR). You have the right to revoke your consent at any time.

SBD deletes all data as soon as storage is no longer necessary, or restricts processing if there are legal retention obligations.   Mavenoid does not store any content data about your request, but cookies are collected and stored for up to 2 years. You can find Mavenoid's privacy policy here: https://www.mavenoid.com/en/privacy-policy / .


Zendesk
This website uses Zendesk, the customer service software of the American service provider Zendesk, Inc., 989 Market St, San Fransisco, CA 94103, USA. We use the software to create a contact between you and us by means of a ticketing system.  The customers have the possibility to send requests to SBD by means of the software. The customer data (name, e-mail address, address, telephone number, serial number, order number, etc.) is generated, stored and processed as a ticket on Zendesk. The response to the requests is also done via Zendesk. All SBD employees have access to the customer data. The data is deleted as soon as it is no longer needed for the specified processing purposes. In addition, you can request the deletion of your data from SBD via e-mail.

Zendesk also processes data from you in the USA and other countries. The legal basis for the processing of your data is the consent given by you via the cookie consent tool (Art. 6 (1) 1 (a) GDPR) and the fulfillment of contractual or pre-contractual obligations (Art. 6 (1) 1 (b) GDPR). A data transfer to the USA is based on the standard data protection clauses used by Zendesk within the meaning of Art. 46 (2) (c) GDPR.

For more information about Zendesk, please visit , as well as about data protection at Zendesk in general: https://www.zendesk.de/company/agreements-and-terms/privacy-notice/ .


Sentry
The website uses Sentry, an error management tool of the American company Sentry, Inc., San Fransisco, 132 Hawthorne St, San Fransisco, USA. Sentry is used to ensure the stability of the website and to identify code errors.

The data collected by the tool is usually transferred to the USA and stored there. The legal basis for the processing of your data is the consent given by you via the Cookie-Consent-Tool (Art. 6 (1) 1 (a) GDPR).  You have the right to revoke your consent at any time.

The data will be deleted as soon as they are no longer needed for the specified processing purposes.

For more information, please see Sentry's privacy policy: https://sentry.io/privacy/  


YouTube
This website embeds YouTube videos. The operator of the corresponding plugins is Google Ireland, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, or YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells YouTube which pages you are visiting. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by first logging out of your YouTube account.

If a YouTube video is started, YouTube uses cookies that collect information about the user's behavior.

The data collected by the tool is usually transferred to the USA and stored there. The legal basis for the data processing is the consent obtained by means of the cookie banner (see Art. 6 (1) 1 (a) GDPR). A possible data transfer to the USA is based on the standard data protection clauses used by Wordpress within the meaning of Art. 46 (2)  (c)  GDPR.

Anyone who has deactivated the storage of cookies for the Google Ad program will also not have to reckon with such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you would like to prevent this, you must block the storage of cookies in the browser. You also have the option of setting an opt-out cookie: https://adssettings.google.com/authenticated.

You can find more information on data protection at YouTube in the privacy policy at: https://www.google.de/intl/de/policies/privacy/


Facebook Connect
We use "Facebook Connect" on our website, a service provided by Meta Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Facebook Connect facilitates registration for services on the Internet.

By using "Facebook Connect", your web browser connects to the Facebook server. Facebook thereby receives the information that you have called up the corresponding part of our website. If you have a user account with Facebook and are registered, Facebook can assign the visit to your user account. Even if you are not registered with Facebook, Facebook can store your IP address and possibly other identifying features.

The data collected by the tool is usually transferred to a Meta Platform server in the USA and stored there. The legal basis for the processing of your data is the consent you have given via the Cookie Consent Tool (Art. (1) 1 (a) GDPR). You have the right to revoke your consent at any time.

Further information on data protection can be found on the following Facebook website: https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0


Google Fonts
This website uses script libraries and font libraries with fonts from the provider Google Ireland, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, ("Google Fonts", https://www.google.com/webfonts/ ) in order to display the content of the website in a graphically appealing way.

The Google Fonts are then transferred to the memory (cache) of the browser in order to be able to use them for the display. If the browser does not support Google Fonts or access, the text on our website is displayed in a standard font.

Furthermore, the following additional data is collected and stored when the Google server is called up: Name of the browser used, version of the browser, website from which the request was triggered, operating system of the visitor, screen resolution of the visitor, IP address of the visitor, language settings of the browser or operating system that the visitor uses. 

This data, which is transmitted to Google in connection with the page view, is sent to resource-specific domains such as fonts.googleapis.com or fonts.gstatic.com. No cookies are stored on your devices. The data stored by Google is not associated with data that may be collected or used in connection with the parallel use of other Google services such as Gmail.

The data collected by the tool is usually transferred to a Google server in the USA and stored there. The legal basis for the processing of your data is the consent you have given via the Cookie Consent Tool (Art. (1) 1 (a) GDPR). You have the right to revoke your consent at any time.

The data will be deleted after the storage is no longer necessary.

You can set your browser so that the fonts are not loaded from Google servers (e.g. by installing add-ons such as NoScript (www.noscript.net ) or Ghostery for the Firefox browser (https://addons.mozilla.org/de/firefox/addon/ghostery/ ).

You can also set your advertising preferences regarding Google applications here: https://adssettings.google.com/authenticated.

More about the Google Fonts library can be found here: https://fonts.google.com/about  or https://developers.google.com/fonts/faq#Privacy .


Adobe Typekit Fonts
The website uses Adobe Typekit Fonts, a web font hosting service provided by the American company Adobe Inc, San Jose, California, USA, to display its content in a consistent manner.

Adobe receives the following information when using Adobe Typekit Fonts: the fonts, account ID, the application requesting the fonts, the server providing the fonts and the hostname of the website.

We do not know if Adobe receives any other personally identifiable information, such as your IP address. The data collected by the tool is usually transferred to the USA and stored there. The legal basis for the processing of your data is the consent you have given via the Cookie Consent Tool (Art. 6 para. 1 sentence 1 lit. a) GDPR) . You have the right to revoke your consent at any time.

You can find more information about Adobe Typekit Fonts privacy here:  https://www.adobe.com/de/privacy/policies/adobe-fonts.html


Font Awesome
This website uses Font Awesome, an open source font and icon toolkit based on CSS and LESS, to display fonts and icons and make the website content graphically appealing.

If the browser does not support the fonts or access, the text on our web page will be displayed in a standard font.

The data collected by the tool is usually transferred to the USA and stored there. The legal basis for the processing of your data is the consent given by you via the Cookie-Consent-Tool (Art. 6 (I) 1  (a) GDPR). You have the right to revoke your consent at any time.

The data will be deleted after storage is no longer necessary.

The privacy policy of the library operator can be found here: https://fontawesome.com/privacy


Amazon Affiliate Program
The website uses the Amazon affiliate program of the company Amazon. Com, Inc. Considerable under data protection law are Amazon Services Europe S.a.r.l., Amazon Europe Core S.a.r.l, Amazon Media EU S.a.r.l. and Amazon EU S.a.r.l., 5 Rue Plaetis, L- 338 Luxembourg and Amazon Instant Video Germany GmbH, Domagkstr. 28, 80807 Munich and Amazon Deutschland Services GmbH, Marcel- Breuer- Str. 12, 80807 Munich.

The Amazon affiliate program serves us to make product recommendations. With one click you can get to the product page of Amazon.

With the use of the program, personal data is collected via cookies and passed on to Amazon. This includes data such as your IP address and browser type.

The data collected by the tool is usually transferred to the USA and stored there. The legal basis for the processing of your data is the consent you have given via the cookie consent tool (Art. 6 (1) 1 (a) GDPR). You can object to the collection of data and revoke your consent at any time.

The data will be deleted after the storage is no longer necessary.

You can find Amazon's privacy policy here: https://fontawesome.com/privacy .


Contact
When you contact us by e-mail, fax, telephone or mail / using our contact form, the data you provide (e.g. e-mail address, name, telephone number, address) will be processed by us in order to respond to your inquiries or to send you information material. We are entitled to do this in accordance with Art. 6 (1) 1 (b) GDPR. User data may also be stored in a customer relationship management system ("CRM system") or in comparable databases.

We delete all data after storage is no longer necessary or restrict processing if there are legal retention obligations.


Customer satisfaction survey
On our website you can participate in a customer survey. By clicking on "Customer satisfaction survey" you will be redirected to https://www.surveymonkey.de/r/9WJPCRS . Here, the technical access data such as IP address are collected as personal data.  To conduct the survey, we use the service provider SurveyMonkey (privacy policy https://www.surveymonkey.de/mp/legal/privacy-basics/?ut_source=survey_pp ).

It should be noted that the SurveyMonkey applicant is not a plug-in, which is why no user data is transmitted to SurveyMonkey's servers when visiting our website. However, if the user is redirected to SurveyMonkey via the link from our website, the data will be transferred to their servers. When you visit the SurveyMonkey application, their terms and conditions and data processing policies apply.


Support/Self Service: Mavenoid
Our website provides the ability to independently troubleshoot technical issues with your devices via the Product Wizard feature via a drop-down menu, which asks automatically generated questions and provides solutions and instructions for remediation based on the answers. You can access this product wizard function by clicking on "Self Service" or by clicking on "Support". During this process, only technical data is processed, such as your IP address. If no solution to a technical problem can be found, you can contact SBD directly via the contact form. SBD will then respond to your request personally.

The application is hosted on the servers of Mavenoid, a software development company from Sweden. When you contact us using the contact form, the data you provide (e.g. e-mail address, name, phone number, address) will be processed by Mavenoid and forwarded to us in order to answer your inquiries or send you informational material. Legal bases for data processing are Art. 6 (1) 1 (b) GDPR and Art. 6 (1) 1 (f) GDPR . SBD deletes all data as soon as storage is no longer necessary, or restricts processing if there are legal retention obligations. Mavenoid does not store any content data about your request, but cookies are collected and stored for up to 2 years.

For more information, please see Mavenoid's Cookie Policy: Mavenoid's privacy policy can be found here: https://www.mavenoid.com/en/privacy-policy/  


Self Service Center: Submit Request
On our website, you can send us your inquiries about our products. By clicking on "Self Service" you will be redirected to https://robomow.zendesk.com/hc/de .

There you can send your inquiry to us by clicking on the "Submit inquiry" button. For the use of this service, we make use of the service providers Zendesk and Mavenoid. Through the service, you have the opportunity to contact us using our contact form.In doing so, the data you provide (e.g. e-mail address, name, telephone number, address, purchase date customer number, order number, etc.) will be processed by Mavenoid and sent to us. ) is processed by Mavenoid and forwarded to SBD and generates a ticket on Zendesk. Access to the customer data is available to all SBD employees. Customer data is stored on Zendesk for an indefinite period of time. SBD, Zendesk, and Mavenoid delete this data once the purpose of the processing has been achieved. In addition, SBD's customers may request deletion of customer data.  Responses to requests are also sent through Zendesk.

Zendesk and Mavenoid also process the collected data in the USA and other countries. The legal basis for the processing of the data is the consent given by you via the cookie consent tool (Art. 6 (1) 1 (a) GDPR) and the fulfillment of contractual or pre-contractual obligations (Art. 6 (1) 1 (b) GDPR). A data transfer to the USA is based on the standard data protection clauses used by Zendesk and Mavenoid within the meaning of Art. 46 (2) (c) GDPR.


Winter Service RT- RK
On our website you can buy service packages at different prices by clicking on "Winter service RT- RK". By clicking on "Order" the service package will be added to your shopping cart and you will have the possibility to order with obligation to pay. For this purpose, the following data will be requested from you: name, e-mail address, address, telephone number, serial number, model number etc. Furthermore, various payment options are available to you.  The legal basis is the fulfillment of contractual or pre-contractual obligations (Art. 6 (1) 1 (b) GDPR). We delete all data after storage is no longer required, or restrict processing if there are legal obligations to retain data.



Support
The website offers the possibility by means of the support application to also ask automatically generated questions and, based on the answers, to receive solutions and instructions for remedial action. During this process, only technical data is processed, such as your IP address. If no solution to a technical problem can be found, you can contact SBD directly via the contact form. SBD will then respond to your request personally.

The support application is provided using Mavenoid. Mavenoid processes data from you in the USA and other countries.  A data transfer to the USA is based on the standard data protection clauses used by Mavenoid within the meaning of Art. 46 (2) (c) GDPR. The legal basis for the processing of your data is the consent given by you via the cookie consent tool (Art. 6 (1) 1 (b) GDPR) and the fulfillment of contractual or pre-contractual obligations (Art. 6 (1) 1 (b) GDPR).

SBD deletes all data as soon as storage is no longer necessary, or restricts processing if legal retention obligations exist.   Mavenoid does not store any content data about your request, but cookies are recorded and stored for up to 2 years. You can find Mavenoid's privacy policy here: https://www.mavenoid.com/en/privacy-policy/



Newsletter
We offer a newsletter on our website, in which we inform monthly about our products and promotions and provide gardening tips. For sending the newsletter, we collect and process personal data that is used exclusively for this purpose. By subscribing to our newsletter, you agree to the data processing.

Subscribers may also be informed by e-mail about circumstances relevant to the service or registration (e.g. changes to the newsletter offer or technical reasons).

To subscribe to the newsletter, your e-mail address is sufficient (mandatory field). Optionally, you can still enter your name to receive a personalized newsletter.

In order to verify that a registration has actually been made by the owner of the registered e-mail address, we use the "double opt-in" procedure. For this purpose, you will receive a confirmation e-mail from us after submitting your e-mail address, in which you must confirm your registration for the newsletter by clicking on a link. Only after this confirmation are you saved in the newsletter distribution list. As proof for us, we log the registration for the newsletter, the sending of the confirmation e-mail and the receipt of the requested confirmation. The time of registration and confirmation and your IP address are stored.  Likewise, changes to your data stored with the shipping service provider are logged.

No other data is collected. All collected data is processed exclusively for the newsletter dispatch.

The data is stored for the period of subscription to our newsletter and deleted after unsubscribing from the newsletter, unless legal retention obligations require longer storage. In addition, we may retain the data for a maximum of three years after unsubscribing from the newsletter for the purpose of proving that consent has been given. A prior deletion is possible upon request, provided that you also confirm the existence of a former consent at the same time. These processes are also logged.

The legal basis for sending the newsletter is your consent in accordance with Art. 6 (1) 1 (a), Art. 7 GDPR in conjunction with § 107 Para. 2 TKG or on the basis of legal permission in accordance with § 107 Para. 2 and 3 TKG. The legal basis for logging the above-mentioned data is the protection of our legitimate interests in the analysis, optimization and economic operation of our website in accordance with Art.6 (1) 1 (f) GDPR.



Revocation for newsletter subscription
You can revoke your consent to the storage of your personal data and its use for the newsletter dispatch at any time for the future. In each newsletter you will find a corresponding unsubscribe link. In addition, you can also unsubscribe directly on this website at any time or inform us of your wish to do so via the above-mentioned contact option.



Dispatch by dispatch service provider CleverReach
The newsletter is sent by the shipping service provider CleverReach of CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. The legal basis for the use of a dispatch service provider is the protection of our legitimate interests in the analysis, optimization and economic operation of our website and the newsletter in accordance with Art. 6 (1) 1 (f) GDPR and in accordance with an order processing agreement with the dispatch service provider in accordance with Art. 28 (3) 1 GDPR.

The dispatch service provider may use the recipients' data in pseudonymous form, i.e. without assignment to a user, to optimize or improve its own services, e.g. for technical optimization of the dispatch and presentation of the newsletter or for statistical purposes. However, the dispatch service provider does not use the data of our newsletter recipients to write to them itself or to pass the data on to third parties.

You can find CleverReach's privacy policy here:https://www.cleverreach.com/de/datenschutz / .


Measuring the success of the newsletter
In order to be able to improve our newsletter, we collect data for statistical evaluation and success measurement of the newsletter. The legal basis for this is the protection of our legitimate interests in the analysis, optimization and economic operation of our website and the newsletter in accordance with Art. 6 (1) 1 (f) GDPR.

For these purposes, the newsletters contain a so-called "web beacon", i.e. a pixel-sized file that is retrieved from our server or from the server of our shipping service provider when the newsletter is opened. Within the scope of this retrieval, technical information, such as information on the browser and your operating system, as well as your IP address and the time of the retrieval of the newsletter are initially collected. Furthermore, information on technical data, target groups, reading behavior, retrieval locations (which can be determined with the help of the IP address) or access times are collected. The statistical surveys also include the determination of whether the newsletters are opened, when they are opened and which links are clicked.

This data is used for the technical or content-related improvement of the newsletter to the reading behavior of the newsletter recipients. For technical reasons, the data can indeed be assigned to individual newsletter recipients. However, it is neither our endeavor nor that of the dispatch service provider to observe individual users.

The collected data is also stored for a maximum of three years after unsubscribing from the newsletter. A prior deletion is possible upon request, provided that you also confirm the existence of a former consent at the same time.



Dealer portal
On our website you can access the dealer portal. You can be redirected to the home page https://portal.mtdproducts.eu/ by clicking from our website. We use this portal to provide our dealers with communication tools. The legal basis for the use of this portal is the protection of our legitimate interests in the optimization and economic operation of sales services pursuant to Art. 6 (1) 1 (f) GDPR. However, it is hereby clarified that this application is not a plug-in, which is why no user data is transmitted to the portal's server when visiting our website. Only when the user accesses the portal's website via a link is the data forwarded to its server. When you visit the portal's website, its terms and conditions and data processing policies apply.


Dealer search
On our website, you can search for distributors, service centers, and dealers who will perform the installation at your location. In this process, location data may be collected in order to display those dealers who are closest to you. No data is passed on to the dealers. Contact is made on your own initiative.



Webshop: RT, RK; accessories, model comparison
We do not operate our own webshop on our website. We only show portals and dealers who offer our products in their own stores and forward to their website. This is based on Art. 6 (1) 1 (b) GDPR.The forwarding to the stores is done by clicking on "RT", "RK", "Accessories" and "Model comparison". You also have the option of searching for the relevant local specialist dealers.

This also includes the redirection to Amazon, where our products are offered and can be purchased through Amazon and at their applicable conditions.

The forwarding also takes place on OBI, Otto, Kaufland Marketplace, Alternate, EURONICS XXL Lebach, Baur, EURONICS XXL Bergerhoff, Roboter24.net , Robohelfer.de, Jacob Elektronik, svh24.de, Contorion and on hagebau.de.


Store for spare parts
On our website you can access the store for spare parts. You can be redirected from our website to the home page https://dealershop.agroparts.com/robomow  by clicking on Shop for spare parts under Service options. We use this portal to provide our customers with the purchase of spare parts. The legal basis for the use of this portal is the protection of our legitimate interests in the optimization and economic operation of our services pursuant to Art. 6 (1) 1 (f) GDPR . However, it is hereby clarified that this application is not a plug-in, which is why no user data is transmitted to the portal's server when visiting our website. Only when the user accesses the portal's website via a link is the data forwarded to its server. When you visit the portal's website, its terms and conditions and data processing policies apply.



WarrantyExtensionPlus
On our website there is the possibility to register for WarrantyExtensionPlus. Using the link, you can register your lawn mower on the page operated by Willis Towers Watson (WTW) and extend the warranty for your product.  The legal basis for the link to the website app is the protection of our legitimate interests to optimize our offers and customer satisfaction in accordance with Art. 6 (1) 1 (f) GDPR.

From our website, you can get to the warranty extension website by means of the redirect. However, it is hereby clarified that this application is not a pugin, which is why no data of the user is yet forwarded to the servers of WTW when visiting our website. Only when the user is on the warranty extension page by means of a link, the data will be forwarded to their servers. When accessing the WTW website, WTW's terms and conditions and data processing policies apply.



MyRobomow App
On our website there is the possibility to download the MyRobomow App. For this purpose, you will be redirected to the Google Play Store or the Apple App Store. The legal basis for the link is the protection of our legitimate interests in optimizing customer satisfaction and expanding our online offering in accordance with Art. 6 (1)  1 (f) GDPR.

However, it is hereby clarified that these applications are not a plugin, which is why no data of the user is yet forwarded to the servers of the Google Play Store or the Apple App Store when visiting our website. Only when the user is on the page of the App Store by means of a link, the data is forwarded to their servers. When accessing the App Stores, the terms and conditions and data processing policies of Google Play Store and Apple App Store apply.



MyRobomow
Our website links to the MyRobomow portal, where users can log in to our website app with an email and password. Using the app, you can control the lawn mower via the website. Legal basis for the link to the website app the protection of our legitimate interests to optimize customer satisfaction and expand our online offering in accordance with Art. 6 (1) 1 (f) GDPR .

However, it is hereby clarified that this application is not a plugin, which is why no data of the user is yet forwarded to the servers of the MyRobomow website when visiting our website. Only when the user is on the MyRobomow site by means of a link will the data be forwarded to their servers. When accessing the MyRobomow website, MyRobomow's terms and conditions and data processing policies apply.



Social media links
We do not use social plugins on our website, but link to the corresponding pages. The following statements on social media services should be read with this in mind.



Linking to Facebook
We maintain a company page (fan page) in Facebook, Meta Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, in order to be able to communicate with the customers, interested parties and users active there and to inform them about our services there.

From our website you can reach our Facebook page by means of a redirect. However, it is hereby clarified that we do not use a social plugin from Facebook on our website. Accordingly, no user data is transmitted to Facebook's servers when visiting our website. Only when the user is on the pages of Facebook via a link, the data is forwarded to their servers. When calling up our page on Facebook, the terms and conditions and data processing policies of Facebook apply. Unless otherwise stated in our privacy policy, we process users' data if they communicate with us within Facebook, e.g. write posts on our Facebook page or send us messages there. Facebook uses the standard contractual clauses for data transfer to the USA and is thus obliged to comply with the European data protection level https://de-de.facebook.com/help/566994660333381 .

Further information on data protection on Facebook can be found here: https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0  



Linking on Instagram
We maintain a company page (fan page) on Instagram, Meta Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, in order to be able to communicate with customers, interested parties and users active there and to inform them about our services there.

From our website, you can reach our Instagram page by means of a redirect. However, it is hereby clarified that we do not use a social plugin from Instagram on our website. Accordingly, no data of the user is transmitted to the servers of Instagram when visiting our website. Only when the user is on the pages of Instagram via a link, the data is forwarded to their servers. When calling up our page on Instagram, the terms and conditions and data processing policies of Instagram apply. Unless otherwise stated within the scope of our privacy policy, we process the data of users if they communicate with us within Instagram, e.g. write posts on our Instagram page or send us messages there. Instagram uses the standard contractual clauses for data transfer to the USA and is thus obligated to comply with the European level of data protection.

For more information on data protection on Instagram, please click here:

https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect  



Linking to Youtube
Within our online offer, functions and content of the service Youtube, offered by Google Ireland, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, may be integrated. This may include, for example, content such as images, videos or texts and buttons with which users can announce their liking of the content, the authors of the content or subscribe to our posts. If the users are members of the Youtube platform, Youtube can assign the call of the above-mentioned content and functions to the profiles of the users there.

Privacy policy: https://www.youtube.com/intl/ALL_de/howyoutubeworks/user-settings/privacy/?utm_campaign=1008960&utm_source=paidsearch&yt_product=ytgen&yt_goal=eng&utm_medium=googlesearch&utm_content=txt&yt_campaign_id=hyw&yt_creative_id=&utm_keyword=youtube%20nutzer%20schutz%20daten&utm_matchtype=e&gclid=EAIaIQobChMIrO6v3LW8-gIVBJBoCR0rdQIjEAAYASAAEgJF3vD_B